PATIENT RESOURCES
Client's Bill of Rights:
Safe And Sweet Home Care protects and promotes your rights as a client under its care. You may exercise these rights at any time while under our care, or you may have a family member or guardian exercise these rights if you are unable. You have the following rights to:
1. Receive written information and be fully informed of all your rights and responsibilities while under our care.
2. Be treated with dignity and to have your property treated with respect at all times.
3. Receive services without regard to race, color, creed, national origin, religion or disability.
4. Receive a comprehensive assessment including evaluation of comfort, nutrition and pain management. 5. Privacy and to have all of your records pertaining to your care treated in
confidential manner. Information concerning your care will not be released without your written consent or as required by law.
6. Refuse care within the confines of the law and be informed of the consequences of your actions.
7. Right to request a change in caregiver without fear of reprisal or discrimination.
8. Make decisions about your medical care, including the use of advanced directives.
9. Receive care without regard to whether you have or have not executed an advanced directive.
10. Be fully informed of our policies and charges for service, including eligibility for third party reimbursement and the extent to which payment may be required from you.
11. Be fully informed, within 30 days of the date we become aware, of any changes in your payment responsibility.
12. Participate in the planning of your care and to receive information necessary to give informed consent prior to the start of your care.
13. Be informed of and participate in planning changes in your plan of care prior to the change being made.
14. Know who the persons are who will be providing are, what their roles are in your care, what type(s) of care each will provide and the frequency of care.
15. Right to receive ten (10) calendar days advance notice of termination of service(s). Less than 10 days written notice if consumer has failed to pay, despite notice and more than 14 days in arrears; or if the health or welfare of the direct care worker is at risk.
16. Voice grievances regarding care that is (or fails to be) provided, or regarding a lack of respect to your property without fear of reprisal or discrimination. To lodge a complaint with us, call (267)778-9180, and ask for Administrator.
17. Be informed about the disposition of your grievance or complaint.
18. Be informed of the availability of the Pennsylvania Home Health Agency Hotline (1-800- 222- 0989) to communicate complaints or question about the home care agency. This service is available Monday through Friday from 8:30 a.m. to 4:30 p.m. After hours, weekends and holidays a message may be left on an answering machine for a response the next working day. For Philadelphia County AAA Ombudsmen’s 215-765-9000. https://www.pcacares.org/services/protection-advocacy/ombudsman-program/
19. Be informed about OLTL program participant Help Line 1-800-757-5042- a centralized line that assists participants who are enrolled in OLTL program, with unresolved concerns regarding their OLTL program services. Be informed of the availability of the CHAP Accreditation Health Care Organization as a resource for patient safety and quality concerns. Safe And Sweet Home Care encourages patients and families/ significant others to share concerns about patient safety and quality of care with the organization. If these concerns are not addressed, The Home Care Network recommends that the organization's management to be contacted. Concerns that cannot be resolved through this manner may be communicated to the CHAP Accreditation of Health Care Organizations at a toll-free hotline number (1-800-656-9656). The line is available 24 hours a day, 7 days a week. Staff members are available to answer this number weekdays between 8:30 a.m. – 4:30 p.m. Eastern Standard Time.
Client Responsibilities
Safe And Sweet Home Care protects and promotes your rights as a client under its care. As a home care client/caregiver you have the responsibility to:
Give accurate and complete health information concerning your past illnesses, hospitalizations, medications, allergies, present complaints, and other pertinent items.
Inform your caregiver of perceived risks and/or changes in your health status including any problems you are experiencing with the use of medication.
Assist in providing and maintaining a safe and healthy environment.
Inform us when you will not be able to keep a home care visit.
Participate in the planning of your care and make decision about your medical care including the use of advanced directives.
Follow your care plan and inform us of any concerns about your ability.
Accept consequences for your outcome if you do not follow the care, treatment, and service plan.
Request further information concerning anything you do not understand.
Give information regarding concerns or problems you are experiencing to your caregiver.
Inform us of any changes you make in your health insurance coverage. Failure to notify the Agency may result in services not being covered by your insurance MCO. You will be billed for these services.
Meet any financial obligation agreed to with the Safe and Sweet Home Care.
Follow our rules and regulations.
Show respect and consideration for home care staff and property.
Bring your medication list with you to all health care settings, including doctor visits, emergency department, or to any other change in your site of health care. Please ask your nurse or therapist if you need further information about your responsibilities as a home health care client.
Service Specifications Disclaimer
Safe And Sweet Home care will not allow the following legally responsible individuals to provide personal care services:
Participant’s/clients spouse
Participant’s/clients Legal guardian
Participants/clients Representative Payee
Participant’s/clients Power of Attorney (POA)
Service specifications are strictly enforced by Care and Help Homecare LLC.
There are NO Exceptions to this Rule.