What is EVV?
Electronic visit verification (EVV) is a process used to effectively capture and verify home health care visits. The EVV solution is to be used by all employees and is required in PA. Following are acceptable EVV Capture Events:
To use the HHAExchange app with GPS tracking will require you to have a Smartphone device (Apple or Android).
Clients Landline Registered Home Phone Number.
Contact Safe and Sweet Home Care to ensure you have correct client and caregiver numbers.
To use the smartphone app for clock in and out, contact Safe and Sweet Home Care.
Why Must EVV Be Used?
EVV is a federally mandated policy under Section 12006 of the 21st Century Cures Act that requires all states to implement the use of EVV for Medicaid-funded personal care and home health care services.
What EVV System Does Safe and Sweet Home Care Use?
Safe and Sweet Home Care uses HHA Exchange
What is the EVV Call In Number?
1-866-982-3124
Can Paper Timesheets Be Accepted?
No. The state will no longer accept paper time sheets as a primary source of participant visit verification. However, paper time sheets are accepted in the event of an EVV unverified visit. For example: GPS/Wifi and/or telephone connectivity issue/system failure
What Happens If I Forget to Clock In and or Clock Out?
Do not EVV at random. It will not go into our system and will not verify your hours for that individual visit. Please contact Safe and Sweet Home Care and they will submit your time with further instructions for you.
What Happens If A Participant Is Hospitalized?
If a participant is hospitalized, Safe and Sweet Home Care must be immediately notified of the admission. Direct Care Worker will not be compensated during hospitalization period. Please refer to the Employee Handbook for additional details.
Login and Logout Instructions
You have an OPTION to use an APP if you have a smart phone. Please download HHA Exchange APP for an easier EVV Clock In and Clock Out process.
Newly hired caregivers will be assigned their ID number by human resources.
You must be calling from the number associated with your client, which must be a landline. If the caregiver is not using the participant landline, the HHA Exchange APP must be used.
When prompted, indicate whether you are logging IN or logging OUT.
Clock In/Out #: 1-866-982-3124
For Clock In: Press “1” and Enter your 6 digit Assignment ID provided to you by human resources.
For Clock Out: Press “2” and Enter your Assignment ID. When Clocking OUT you will need to Enter DUTY ID # which is a 3 digit number. You will need to enter 5 duties, after you entered all of them press “000” and this will end your Clock OUT.
Confirmation: Note: If you enter your Assignment ID incorrectly, the system prompts you to reenter your credentials. If you fail to enter your Assignment ID after several attempts, the system stops you from placing an EVV and you must contact Safe and Sweet Home Care.
If the EVV is placed successfully, then the following automated message is heard: “Your call has been successfully registered”
Download the HHA Exchange APP Software for Androids click the button below
Download the HHA Exchange APP Software for Apple iPhones click the button below
PLEASE SET UP A REMINDER FOR YOURSELF TO CLOCK IN AND CLOCK OUT
*IT IS ESSENTIAL THAT YOU FOLLOW THESE INSTRUCTIONS SO THAT YOUR TIME IS ACCURATE AND PAYROLL ARE PROCESSED PROPERLY AND IN A TIMELY MANNER*